We pay for our own private insurance that covers any device's that use our 'Express Pickup Service' (find out more here) or are returned by our 'Return By Tracked Mail' service
This insurance means that if your device were to go missing or get damaged whilst between us and you we will issue with a like for like replacement or repair the damage at no extra cost to you as long as it is covered under our terms and conditions and insurance policy.
Please retain your receipt following collection of your device or drop off at a drop off locator. Without your receipt neither us or the courier have any proof that the parcel entered the delivery network and any potential insurance would be invalid.